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Customer | At Your Service

Customer – At Your Service will give you the tools to make a connection and build a relationship with your customer base

There is no question about the importance and impact great customer service has to an organisation. Customer - At Your Service will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.

Here's a test. You find out that your boss's boss is going to come in the next day and will be giving you feedback on your customer offer, based on their experience with you. Do you [a] stay back late making sure everything is just so and meet with your team to set out your expectations, or [b] do everything just as you always do? If you answered [a], then it's highly likely you don't have a customer centric culture, and you need a new strategy, stat!

Let Learoy challenge your current customer service strategy, expand your idea of what best practice customer service is, and guide you in providing the service, that you as a customer/ human, would want to receive.

Each lecture in this course has been carefully selected for you to explore how to implement relevant and meaningful strategies to enable you to create a truly customer centric workplace, one that values the importance of each customer interaction and empowers employees to provide the best service possible. This course will provide you with many tips and tricks you can utilize inside and out of your workplace, it will encourage and motivate you to really understand and support the environment you're trying to create.

Learoy Tonight is a fresh business with interesting and modern ideas towards education. Many people take part in creating these courses – from subject matter experts, to researchers and designers – to ensure you are provided with the best learning experience and the most up to date information. We are excited about education and want to give you the opportunity to be the best you can be.

Each course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to build a customer centric workplace. Our content will give you the opportunity to listen to experts and understand relevant models for you to use on your leadership journey to creating a truly human customer experience. This will be an experience to enjoy with a collection of videos, interviews and engaging imagery throughout our presentations.

If you would like to really challenge yourself, join us for the entire Customer - At Your Service course

What are you waiting for? Start tonight, be on your way to providing amazing customer service tomorrow.

Your Instructor


Learoy believes that an investment in education is an investment in your future business. Learoy has a driving passion for outcomes, business return and creating engaging learning experiences.

Learoy Tonight is essentially bite size learning, it's all about learning that little bit now and implementing those new skills and knowledge in the workplace tomorrow.

Learoy isn't your typical education company. It's a forward-thinking, digital business that's leading the way. We've done the research and we're driving results through education. You'll see.

Courses Included with Purchase

Customer | How to Build Customer Loyalty
Understand which loyalty strategies work and how in your business. Relationships and loyalty play a big role
Customer | How to Build a Customer Service Strategy
For you and your team to be successful in providing great customer service, start by putting your customer first
Customer | How to Map Out the Customer Journey
What are the critical points in the customer journey, and how can you make sure their experience is a positive one?
Customer | How to Understand Customer Needs
Be guided on understanding the modern customer and how their needs have changed over time
Customer | How to Manage Customer Feedback
Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve
Customer | How to Develop Customer Centric Metrics
To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully.

Original Price: $145

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

This course is not open for enrolment.